Shipping policy

1. Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

2. Domestic Shipping Rates and Estimates

Flat rate of AUD 8 via Australia Post Regular Parcel
Flat rate of AUD 12 via Australia Post Express Parcel
Orders over AUD 60 receive FREE Australia Post Letter Shipping.

3. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at moonujewellery@gmail.com with your name and order number, and we will look into it for you.

4. Local delivery

Free local delivery is available for orders over $60 within Melbourne CBD. For orders under $60, we charge $8 for local delivery.

Deliveries are made from 10 AM-8 PM on Monday-Sunday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

5. Refunds, returns, and exchanges

As a small business, we currently do not accept any returns or exchanges due to personal reasons. Please refer to the Return&Refund Policy page for more details. Thank you for your understanding.

If you have any further questions, please don't hesitate to contact us at moonujewellery@gmail.com.