Return and Refund Policy

Return and Refund Policy

At MoonU Jewellery, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund process within 14 days of receiving your order. Please read the following guidelines to ensure a smooth experience:

Returns:

1. To initiate a return, please contact our customer support team at moonujewellery@gmail.com within 14 days of receiving your order. Kindly provide your order number, reason for return, and any relevant details.
2. All returned items must be in their original condition, unworn, and with the original packaging, including tags and labels.
3. Please securely package the item to prevent damage during return shipping. We recommend using a trackable and insured shipping method.

Refunds:

1. Once we receive your returned item and verify its condition, we will process your refund. Please allow up to 10 business days for the refund to appear in your original payment method.
2. Refunds will be issued for the item's purchase price, excluding any shipping charges.

Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Non-Refundable Items:

1. Customized or personalized items are non-refundable unless there is a manufacturing defect or error on our part.
2. Earrings (for hygiene reasons) and sale items are also non-refundable unless they are damaged upon arrival.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item, and upon verification, we will offer a full refund or replacement.

Contact Us:

If you have any questions or concerns about our return and refund policy, please contact our customer support team at moonujewellery@gmail.com.

Moon U Jewellery reserves the right to make changes to this policy at any time without prior notice.